We understand that there may come a time where you need to return a purchase from us and we want to make the return process as simple and easy as possible for you.
If you are not happy with your purchase from Melbourne Mandir, you can exchange it, in accordance with the terms below.
Change of Mind Returns – 30 Days
If you have changed your mind about your purchase, Melbourne Mandir will be pleased to offer you an exchange provided that:
- You return the item within 30 days of purchase
- You produce a satisfactory proof of purchase (being your original register receipt or online proof of purchase)
- The item is in re-saleable condition, including its original packaging (if any), is unused and as sold
If you are unable to provide a satisfactory proof of purchase, Melbourne Mandir may, at its absolute discretion, provide you with an exchange or Melbourne Mandir gift card to the current value of the item.
Unless Australian Consumer Law applies, please note change of mind returns are not available for the following purchases/services:
Faulty Goods Returns
If you believe you have purchased a faulty product, you should provide proof of purchase to receive an exchange. Proof of purchase may be your original register receipt, credit card statement or any other form of evidence.
Melbourne Mandir may have the faulty product assessed by a third-party certified repair agent to determine the nature and cause of the fault. Melbourne Mandir reserves the right to decline an exchange, or repair where any product fault is caused by misuse or neglect.
General Note about Returns
You should provide proof of purchase to make a claim and Melbourne Mandir reserves the right to decline an exchange or repair where a fault is caused by misuse or neglect.
How to return your Melbourne Mandir purchase
All Melbourne Mandir purchases should be returned at our address:- 4/10 Castro Way, Derrimut, VIC – 3026 during opening hours.